Blue skies and thoughts on leading with heart...

This week we have stumbled into Narnia and the white witch has ensured it's ever winter. A snow flurried Holy Week. But I had a short break and the photos I took belie the temperatures. The sky is blue and you couldn't guess from them that even with several layers, a hat, a scarf and gloves I still needed to buy a snood for another layer of warmth! But I had a lovely break , well pampered and lots of putting the world right. ( Still a way to go!). The hotel had excellent customer service, everyone from the local girl ...to the young man from Bulgaria,a credit to their organisation and countries. Its a lovely hotel in the elegant bay at St Andrews so there will be a prestige attached to a job there, but the pay won't be great and the hours are long. But the atmosphere was calm and happy and that helps in a large, complex institution like that. The customer focus was evident, good systems and training was in place, there was a good level of staff and there w